How can we help?
Answers to the most common questions. Can't find yours? Email us, we're happy to help.
How does the free month of Premium work?
Every new account automatically gets 1 month of Premium, without payment details. After that you move to Free, unless you choose a subscription yourself. So you never pay without asking.
How do I manage or cancel my subscription?
Subscriptions run through Apple or Google. On iPhone: Settings, tap your name and choose Subscriptions. On Android: open Google Play, tap your profile, then Payments and subscriptions, then Subscriptions. If you cancel, you keep your benefits until the end of the current period.
How accurate is the photo scan?
The scan gives an estimate based on what's on your plate and the estimated portion. If something is off, tap the dish or the values to adjust them before adding them to your diary.
How do I connect Apple Health or Health Connect?
GymActiv asks for permission the first time. To change it later, use the Health app (iPhone) or Health Connect (Android). GymActiv only uses the data you allow.
How do I add friends?
Open Community and tap Add friend, or scan your friend's QR code. You decide whether you share your numbers.
Is GymActiv medical advice?
No. GymActiv and Coach Activ give suggestions and estimates, not medical advice. If you have a condition, are pregnant or are unsure, talk to a doctor first.
How do I delete my account?
In the app, go to Profile and choose Delete account. Your data is then erased as described in our privacy policy.
I want to report something.
See content or behaviour that's out of line? Email us at gymactivapp@gmail.com. We review every report and let you know what we do with it.
Email us
gymactivapp@gmail.com